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Automotive Parts and Service Operations

The Automotive Parts and Service Operations program is the first post-secondary program in Canada that focuses on parts service, warranty administration, customer relations and business operations. This diploma program will prepare students to work in an administrative capacity within the wider transportation industry, with an emphasis on operational management support. The program includes introductory business courses and specific automotive courses that will expose students to multiple aspects of the transportation industry, from automotive to truck, coach and heavy-duty operations. This unique combination of business and automotive courses will prepare students for a variety of positions within the automotive industry, such as a service consultant, parts advisor, warranty administrator or customer relations.

Quick Facts

Full-time Duration: 2 years
Starting in: September
Tuition Fee: $16,377
Location: Pickering, Canada

Topics covered in this program include:

  • Personal and Shop Safety
  • Mathematics
  • Communication Skills
  • Automotive Warranty and Leasing
  • Component Technology and Technical Skills
  • Relational Interpersonal Skills for Service Advisors
  • Occupational Health and Safety
  • Principles of Marketing
  • Automotive Customer Service and Sales
  • Merchandising and Inventory Management
  • Employment Pre-placement
  • Automotive Service Process
  • Fixed Operations Management
  • Global Citizenship
  • Principles of Microeconomics
  • Global Transportation Trends
  • Introduction to Brand Management
  • Automotive Service Estimating
  • IT and Survey Systems
  • Introduction to Canadian Automotive Aftermarket
  • Principles of Macroeconomics

Program Highlights

The program benefits newly-graduating high school students, graduates from Automotive Foundations or Techniques programs, mature students, automotive technicians seeking a career change within the industry as well as other personnel already working in the automotive industry who would like to pursue further educational opportunities.

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“A good opportunity to be a member of the research team to conduct research for reputed institutions like University of Toronto and Centennial College. Gained a lot a new knowledge and hands-on experience in conducting research. Learned sampling techniques and different data analysis methods.”

Sushil Anu // Performance of Existing Oil-Grit Separators (Stormceptor) and Development a New Generation of Urban Sediment-Contaminant Separators

Career Prospects

Career Outlook

  • Service Consultant/Advisor
  • Parts Advisor
  • Customer Relations Representative
  • Warranty administrator
  • Sales Consultant
  • Shipper Receiver
  • Leasing Consultant
  • Assistant Manager
  • Controller Tower/Service Scheduler

Learn more