Automotive Parts and Service Operations

The Automotive Parts and Service Operations program is the first post-secondary program in Canada that focuses on parts service, warranty administration, customer relations and business operations. This diploma program will prepare students to work in an administrative capacity within the wider transportation industry, with an emphasis on operational management support. The program includes introductory business courses and specific automotive courses that will expose students to multiple aspects of the transportation industry, from automotive to truck, coach and heavy-duty operations. This unique combination of business and automotive courses will prepare students for a variety of positions within the automotive industry, such as a service consultant, parts advisor, warranty administrator or customer relations.

Quick Facts
Full-time Duration:	2 years
Starting in:	September
Tuition Fee:	$16,377
Location:	Pickering, Canada

Topics covered in this program include:

Personal and Shop Safety
Mathematics
Communication Skills
Automotive Warranty and Leasing
Component Technology and Technical Skills
Relational Interpersonal Skills for Service Advisors
Occupational Health and Safety
Principles of Marketing
Automotive Customer Service and Sales
Merchandising and Inventory Management
Employment Pre-placement
Automotive Service Process
Fixed Operations Management
Global Citizenship
Principles of Microeconomics
Global Transportation Trends
Introduction to Brand Management
Automotive Service Estimating
IT and Survey Systems
Introduction to Canadian Automotive Aftermarket
Principles of Macroeconomics

Program Highlights

The program benefits newly-graduating high school students, graduates from Automotive Foundations or Techniques programs, mature students, automotive technicians seeking a career change within the industry as well as other personnel already working in the automotive industry who would like to pursue further educational opportunities.

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“A good opportunity to be a member of the research team to conduct research for reputed institutions like University of Toronto and Centennial College. Gained a lot a new knowledge and hands-on experience in conducting research. Learned sampling techniques and different data analysis methods.”

Sushil Anu // Performance of Existing Oil-Grit Separators (Stormceptor) and Development a New Generation of Urban Sediment-Contaminant Separators

Career Prospects

Career Outlook

Service Consultant/Advisor
Parts Advisor
Customer Relations Representative
Warranty administrator
Sales Consultant
Shipper Receiver
Leasing Consultant
Assistant Manager
Controller Tower/Service Scheduler

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